• Full Time
  • Paarl

Website Pearl Valley

ESTATE RELATIONS OFFICER

Paarl

Key performance areas:

  • Provide a service to residents by publishing information, answering questions and giving advice and guidance
  • Maintain a friendly and constructive environment for estate living
  • Ensure that all relevant parties are aware of applicable rules (residents, visitors, employees, builders, contractors and general service providers) and that rules are applied in a friendly, fair and consistent manner
  • Monitor and ensure compliance with estate rules regarding building activity, contractors and service providers, vehicles, use of facilities, property appearance, neighbour relations, animals and pets, and general conduct on the estate
  • Address non-compliance with estate rules in a tactful and professional manner
  • Pro-actively identify and address problems and issues
  • Respond to incidents and complaints
  • Engage in formal correspondence in the form of emails, notices, reminders etc.
  • Ensure accurate and efficient record-keeping and reporting

Requirements:

  • Minimum Grade 12 certificate (relevant tertiary qualification will strengthen the application)
  • At least 5 years’ experience in a similar role (home owner’s association, customer service, complaints management, public relations, hospitality services, building control, compliance management, etc.)
  • Knowledge and understanding of the functions of estate management
  • Excellent communication skills in English (verbal and written)
  • Organised and methodical, with a strong work ethic
  • Tactful, professional, calm, firm and composed under pressure
  • Able to work independently and as part of a small team
  • Proficient in Microsoft Office (Outlook, Word and Excel)
  • Valid driver’s licence and clean criminal record

To apply for this job please visit www.dittojobs.com.